In
an effort to create a smooth and productive working relationship
with every client, Joe Donnelly Design pledges to:
- Always act in the best interests of
the client and the client’s business.
- Always work with contracts for the
mutual protection of ourselves and our clients, abide by
said contracts, and never unreasonably withdraw services.
- Always engage in ethical business
practices, which include maintaining honest and forthright
communications with clients, avoiding hidden fees or costs.
- Always document all agreements with
clients and keep accurate records.
- Always protect the privacy and rights
of clients by never inappropriately disclosing information
about a client’s business, and avoiding conflicts
of interest.
- Always represent ourselves and our
skills accurately and professionally.
- Always promote client education of
best practices in the areas of design and/or marketing.
Joe Donnelly Design also endeavors
to maintain the highest level of integrity in our profession,
and promote the value and legitimacy of design and marketing
by:
- Never working on speculation or for
the promise of future payments or work.
- Never knowingly infringing upon copyrights
or trademarks or plagiarizing the works of others.
- Never creating work that disregards
the health and safety of the community, or is blatantly
discriminatory or offensive.
- Never using work for the purpose of
self-promotion without the knowledge and consent of clients.
- Never reselling or repurposing finished
works to other clients.
- Never sacrificing design quality or
integrity, no matter how small the project.
- Never misrepresenting involvement
or failing to attribute proper credit for collaborative
or work-for-hire projects.
- Never using unattributed/unaccredited
text, articles or other materials the designer did not create
for the purpose of self-promotion or self-marketing.
- Never allowing skills and knowledge
of the industry to stagnate or fail to evolve.
Furthermore, we make the following
promises for every project:
- We strive for excellence in branding,
aesthetic design, and visual communication, with the goal
of improving the business of every client.
- We strive for excellence in the quality
of every project, so that they are free of mistakes and
technically sound in order to achieve efficient production.
- We strive for excellence in communication
with every client and production contact so that every step
of the project flows smoothly.
- We strive for excellence in customer
satisfaction, by guaranteeing our work with a 100% unconditional
full money-back guarantee should our clients not be fully
satisfied with our work.
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