In an effort to create a smooth and productive working relationship with every client, Joe Donnelly Design pledges to:

• Always act in the best interests of the client and the client’s business.
• Always work with contracts for the mutual protection of ourselves and our clients, abide by said contracts, and never unreasonably withdraw services.
• Always engage in ethical business practices, which include maintaining honest and forthright communications with clients, avoiding hidden fees or costs.
• Always document all agreements with clients and keep accurate records.
• Always protect the privacy and rights of clients by never inappropriately disclosing information about a client’s business, and avoiding conflicts of interest.
• Always represent ourselves and our skills accurately and professionally.
• Always promote client education of best practices in the areas of design and/or marketing.

Joe Donnelly Design also endeavors to maintain the highest level of integrity in our profession, and promote the value and legitimacy of design and marketing by:

• Never working on speculation or for the promise of future payments or work.
• Never knowingly infringing upon copyrights or trademarks or plagiarizing the works of others.
• Never creating work that disregards the health and safety of the community, or is blatantly discriminatory or offensive.
• Never using work for the purpose of self-promotion without the knowledge and consent of clients.
• Never reselling or repurposing finished works to other clients.
• Never sacrificing design quality or integrity, no matter how small the project.
• Never misrepresenting involvement or failing to attribute proper credit for collaborative or work-for-hire projects.
• Never using unattributed/unaccredited text, articles or other materials the designer did not create for the purpose of self-promotion or self-marketing.
• Never allowing skills and knowledge of the industry to stagnate or fail to evolve.

Furthermore, we make the following promises for every project:

• We strive for excellence in branding, aesthetic design, and visual communication, with the goal of improving the business of every client.
• We strive for excellence in the quality of every project, so that they are free of mistakes and technically sound in order to achieve efficient production.
• We strive for excellence in communication with every client and production contact so that every step of the project flows smoothly.
• We strive for excellence in customer satisfaction, by guaranteeing our work with a 100% unconditional full money-back guarantee should our clients not be fully satisfied with our work.